SinkDeal.com Terms and Conditions

About Us | Bank Cards Accepted | Card Security | Product Availability | Delivery Service | Delivery Times | Delivery Cost | Returns Policy | Returns Procedure | Exchanges | Customs Charges | Privacy Policy | Complaints

About Us

SinkDeal.com is the ecommerce division of Contract Kitchens (New Milton) Ltd established in 1995.

Vat Registered Number: 837145913

Proprietor: Mr T H Earle

Head Office:Southern House, 48 Old Milton Rd, New Milton, BH25 6DX

Company Registration No: 4979341 registered in Cardiff

Contact Details

Bank Cards Accepted

We accept the following types of bank card:
- Visa Credit Card
- MasterCard Credit Card
- Visa Delta Debit Card
- Switch/UK Maestro Debit Card

Your bank card details are encrypted before being sent over the internet, so that they cannot be intercepted by anyone. We have a secure online card processing facility provided by Protx.

Card Security

Your bank card details are taken on a secure web page hosted by our online card processor, Protx.

Before being sent across the internet, your bank card details are encrypted (turned into unidentifiable code) using a method called SSL (Secure Sockets Layer). This means that your bank details cannot be intercepted by anyone else.

You can tell that our bank card details page is using this secure encryption technology because:

1) The address in the address bar of your browser starts with https:// instead of the normal http://.

2) A closed padlock icon will appear at the bottom right of your browser window.

Product Availability

Occasionally, a particular product is not available in stock. In the event that we cannot meet our normal delivery times, we will notify you of the expected delivery date by e-mail, and give you the option to cancel your order.

Delivery Service

All items are shipped by Night Freight. For UK deliveries items are shipped by First Class Post. For overseas deliveries items are shipped by Air Mail.

Delivery - How Quickly Will My Order by Despatched?

We despatch orders within three days of receiving your order.

Occasionally, a particular product is not available for immediate despatch. In the event that we cannot meet our usual delivery times, we will notify you of the expected delivery date by e-mail, and give you the option to cancel your order.

Delivery Times - How Long Will it Take to Receive My Order?

For delivery within the UK, please allow 7 days for delivery.

For deliveries to Europe, please allow 10 days for delivery.

For deliveries to the rest of the world, please allow 10 working days for delivery.

Please note that these delivery times are estimates, and delivery may take longer. Whilst we make every effort to despatch your order promptly, delivery may take longer than the times quoted above due to circumstances beyond our control.

Missing Deliveries

If you think the delivery of your goods is overdue, please contact our Customer Services Department.

It may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your goods but were unable to.

Delivery Cost

Up to £249 delivery charge is £6.99.
Over £250 delivery is free.

Returns Policy

You must obtain authorisation from SinkDeal.com before you return the goods. Failure to obtain authorisation will cause the returned goods to be rejected.

Proof of purchase must be provided.

You have the right to return the goods within 7 days of receiving them, provided they are in pristine condition and in their original packaging and in a resalable condition. The customer will be responsible for the cost and safe return of the goods. When this is satisfied a refund will be made within 30 days.

A technical diagnostic examination is always carried out prior to any replacement or refund.

Refunds will only be issued if the goods in question are returned by you and received by us in the condition they were sent out. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-directed to you.

We will not be able to provide a full refund or exchange for an item when it has been ordered for you (i.e. Awaiting Stock). These items will require a restocking charge set by the manufacturer, typically 25% of the order value.

We reserve the right to deem the goods second-hand and make you an appropriate offer should any items not be returned in their entirety or in an 'as new' condition.

In the event of an authorised return being sent back by the customer (only for a faulty product) a maximum of £7 return carriage charge will be credited to any refund.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone's interest to ensure that the correct items are being ordered and are suited to your particular requirements.

Exchanges

If you wish to exchange your goods, you may do so within 7 days of your initial receipt of goods. You will be responsible for the cost of returning the goods to us unless otherwise agreed with our Customer Services Department. We strongly advise you to use a recorded delivery service to return the goods. If you do not use recorded delivery and the goods do not get delivered back to us safely, we cannot be held responsible.

Customs Charges

When ordering goods from us for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Privacy Policy and Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not disclose your information to third parties (except for delivery purposes). The type of information we collect about you includes:

Your Name
Address
Phone Number
E -mail address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code. Temporary Browser Cookies are used on this site, but only to maintain the contents of your shopping cart, and the cookies are deleted once you have completed your order or you close your browser window. Data collected by this site is used to:

1) Take and fulfill customer orders.

2) Administer and enhance the site and service.

Complaints

Should you have cause to complain, please contact us via e-mail and we will endeavour to reply within two working days.